Supervisor - Marc Jacobs - Serravalle
Pubblicato il 21-08-2026 - Beni di consumo e di lusso / Moda in Italia
Objective of the role
As a Supervisor for the Serravalle Marc Jacobs Store, you will be an Ambassador of the brand, effectively motivating the team to maximize profitable sales whilst ensuring KPI's and guidelines are delivered. To run and operate an efficient store which represents the Marc Jacobs brand image .
Job responsibilities
Brand Ambassador
Excite and install passion and pride for the brand
Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines
General Store VM / Client Management
Reflect the visual merchandising guidelines promoting the brand image
Enhance customer service standards in store to ensure the best client journey
Sales / Business Monitoring
Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
Build and maintain a relationship with them
Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
Process the sale in a confident and professional manner
Gather the client's CRM details to enlarge your client book
Drive your product knowledge by keeping up to date with fashion trends
Update yourself on all product lines through research
Ensure all Company policies and procedures are attended
Support control and management of stock
Team Management / Back Office
Lead the team through morning briefings, objective setting and trainings.
Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency
Ensure all Company policies and procedures are adhered to
Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns
Evaluate the performance of each Sales Associate and provide constant feedback to ensure results
Responsible for the