BOTTEGA VENETA Global Client Engagement Director
Pubblicato il 21-08-2026 - Experteer Italy in Italia
Experteer OverviewIn this role you will shape and execute the global client development strategy across all client segments and markets, aligning with brand values and commercial goals. Se i requisiti e l'esperienza richiesti per questo lavoro corrispondono alle sue competenze, la preghiamo di candidarsi tempestivamente. You will build a Worldwide Client Engagement Calendar and elevate one-to-one clienteling across stores. You'll define KPIs to maximize ROI and partner with HQ and regional teams to optimize tools and training. You will craft a seamless, emotionally resonant client journey across boutiques, events, and online touchpoints, driving elevated experiences and profitability.Retribuzione / BenefitsDevelop and implement the global client development strategy across all client segments and marketsCreate and manage the Worldwide Client Engagement Calendar aligned with business prioritiesOversee and enhance store-level clienteling practices and executionDefine KPIs and methodologies to maximize ROI of client programs and activationsPartner with internal stakeholders (e.g.,
Kering Group) to evolve clienteling tools and train regional/local teamsRoll out global client feedback mechanisms (NPS, Mystery Shopping) and translate insights into action plansDefine the vision for a seamless client journey across all brand touchpoints (boutiques, events, online)Establish core pillars of Retail Client Experience for elevated in-store interactionsDesign and deploy 360 in-store activations and storytellingLead Store planning client experience partnerships ensuring local executionResponsabilità10+ years in client engagement roles within luxury retailProven leadership in cross-regional xrdztoy initiatives across HQ, regions, and store networksExperience designing bespoke experiences for clients across multiple channelsCreative mindset with ability to translate brand DNA into client journeysStrong analytical skillsExcellent communication and interpersonal skills; comfortable wi