CSM Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hws10

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base.
Our 1,300+ global employees are obsessed with ensuring customers get full value from our products
- ultimately enhancing and transforming their businesses.For more information, visit 's Customer Success Program aims to help our customers achieve their desired outcomes (value realization) with our solutions.
When customers succeed, JAGGAER benefits through increased customer retention (i.reduced churn), solution expansion, and positive references.The Customer Success Manager (CSM) is a highly visible, customer-facing role within JAGGAER's Customer Operations group,



supporting key strategic customers as a leading subject matter expert on JAGGAER products.Please submit your CV in English.Principal ResponsibilitiesFoster Customer RelationshipDevelop a trusted advisor relationship with key customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging the solution to achieve full business valueEstablish periodic touchpoints to ensure customers are informed, engaged, and solicit general feedback.Address customer inquiries, manage obstacles, and identify ways to drive additional value for customers.Ensure Customer requests are escalated to the relevant teamsDefine SuccessGain knowledge of customer business goals to ensure alignment with product and feature recommendations.Develop a Success Plan aligned with the customer's business objectivesSet adoption targetsAssess ValueProactively analyse usage, adoption, and value KPIs using standard/custom dashboards and reportsCreate and present Performance Reviews to customersMaximize Solution AdoptionAdvise on solution optimization to meet business objectivesProvide insights on benchmarks and best practicesEngage customers and provide consultative guidance followi

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hws10