IT SERVICE DESK LEAD
Pubblicato il 21-08-2026 - Davines Group in Italia
The Davines Group, founded in Parma in 1983, specializes in professional cosmetic products under the brands Davines for haircare and [ comfort zone ] for skincare. Led by Chairman Davide Bollati and Chief Executive Officer (CEO) Anthony Molet, the Group is headquartered in Parma at the Davines Group Village, alongside which stand the Scientific Garden and EROC - European Regenerative Organic Center - a research center focusing on regenerative organic agriculture stemming from a partnership with the Rodale Institute. The Group became a B corp in 2016, and today has 9 offices, operates in 95 countries, and employs around 1000 collaborators globally. Since 2019, both the Italian and American subsidiaries have been Vantaggi Corporations.
JOB MISSION
Are you ready to make a meaningful impact? We’re looking for passionate individuals eager to help grow our Information Technology (IT) Department while upholding our core values of beauty, ethics, and sustainability .
As our IT Service Desk Lead, you will be responsible for the operational management of the Group Service Desk,
coordinating a support team while also directly contributing to the resolution of user incidents and requests.
You will also play a key role in the evolution of IT Service Management (ITSM) processes, promoting standardization, continuous improvement, and service quality at a global level.
We are looking for a service-oriented professional with a hands-on approach and the ability to drive change through processes, tools, and collaboration.
The IT Service Desk Lead will report directly to the IT Director.
What You Will Do
Service Desk Operations
- Coordinate the daily activities of the IT Service Desk, ensuring timely and effective support to users.
- Manage tickets, incidents, and service requests directly, personally handling more complex cases.
- Monitor workloads, priorities, and service levels (SLAs).
- Ensure high-quality standards in IT support delivery.
- Act as an escalation point for technical