Automotive Flying Doctor Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hwz0z

The Flying Doctor Manager acts as the single technical point of contact in-country. The role coordinates the collection, consolidation, and presentation of technical information and incident feedback, ensures country-impacting issues are recognized and addressed.
The Technical Delegate Manager (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first‐time‐right fixes. This is a field‐based position.
The position also leads and steers the local Swift‐Dealers team to drive timely resolution of technical cases, elevate customer satisfaction, and optimize cost and service outcomes.
Serve as the sole in‐country technical interface with the regional SSDS team, ensuring clear, timely, and accurate communication.
Coordinate the creation, submission, and presentation of technical reports, incident summaries, and root‐cause insights.
Execute field and remote missions to support dealerships, authorised repairers, and technical centres across Europe,



reducing vehicle downtime and backlog.
Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, re‐programming, and parameterisation.
Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods.
synthesize findings for engineering, quality, and aftersales stakeholders.
Contribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels.
Coordinate and coach multidisciplinary teams at the point of repair; deliver on‐the‐job training and knowledge transfer to technicians.
Feed recurring issues and lessons learned into knowledge bases and continuous improvement loops.
Ensure safe working

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7hwz0z