Director, Quality Management
Pubblicato il 21-08-2026 - Altro in Italia
Wall Street English is a global leader in English education, helping people transform their lives and careers for over 50 years. With cutting-edge digital tools and a proven learning method, we deliver a unique blend of online and in-person teaching across our worldwide network. We’re bold, curious, supportive, and progress-oriented — and every team member plays a part in helping our students go further. Join us and be part of a mission that truly makes a difference.
Your Role
Are you a passionate ELT professional ready to take the next step in your career? We're looking for a driven and dynamic Service Manager to lead our educational team and ensure students receive an outstanding learning experience from start to finish.
In this key leadership role, you'll be responsible for the academic success, satisfaction, and engagement of our students, while managing and motivating a high-performing service team.
What You’ll Do
Recruit, train, and develop a team of teachers and didactic staff
Deliver and uphold academic quality by implementing and maintaining Standard Operating Procedures
Teach classes in line with the Wall Street English Method
Drive internal revenue growth through high-quality service and student retention
Oversee the daily operations of the service department to ensure a seamless learning journey
Who You Are
We’re looking for someone who brings both expertise and leadership to the table:
~ Native-level or bilingual English speaker
~ University degree holder
~ CELTA or equivalent ELT certification
~2+ years of teaching experience (WSE experience a plus)
~ Excellent command of Italian (spoken and written)
~ Experience in team management, with a background in sales or customer service also considered an asset
What We Offer
Full-time contract
A comprehensive training program at onboarding and throughout your career
The opportunity to make a meaningful impact on students’ success
A dynamic, international work environment with a collaborative team culture