About the role: Sta pensando di candidarsi? Non aspetti, scorra verso il basso e invii la sua candidatura il prima possibile per non perdere l'occasione. We are looking for a Technical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you'll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. Areas of ownership: Project Ownership & Delivery Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile.

Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews. Translate technical complexity into clear business impacts for executive stakeholders. Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross-Functional & Pod Coordination Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. Collab

Technical Program Manager

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