Revenue & Reservation Supervisor
Pubblicato il 21-08-2026 - Borgo Pignano Volterra Tuscany in Firenze
Borgo Pignano Florence è un raffinato boutique hotel immerso in un parco di 5 ettari sulle colline fiorentine, a pochi minuti dal centro storico di Firenze. La struttura, parte della prestigiosa collezione Relais & Châteaux, offrirà 32 camere e suite eleganti, una villa privata, una spa esclusiva, una piscina riscaldata, due ristoranti e suggestivi spazi per eventi. Un’oasi di relax e raffinatezza nel cuore della Toscana.
PURPOSE OF THE JOB
For the opening of our Borgo Pignano Florence, a luxury urban retreat affiliated with Relais & Châteaux, located within a 5-hectare park just steps away from the historic centre of Florence, we are seeking a Revenue & Reservation Supervisor. The candidate must be able to ensure the effective implementation of Revenue & Reservation standards and assist us in positioning this hospitality jewel at the top end of the luxury market.
REPORTS TO: Cluster Sales & Marketing Director
Main Duties & Responsibilities
Reservations
- Receive, evaluate, and manage reservation requests from all channels: email, telephone, OTA, GDS, direct website,
and agencies, corporate accounts and business partners ensuring compliance with company standards
- Ensure timely management of correspondence in accordance with company timelines and standards.
- Accurately enter and manage reservations within the systems (PMS and connected platforms), including confirmations, modifications, and cancellations, verifying rates, sales conditions, guarantees, deposits, pre payments, payment methods and cancellation policy and with other departments for special requests
- Verify booking conditions, payment methods, and correct sales rates.
- Monitor incoming reservations and coordinate with the Front Office for room assignments and with other departments for special requests
- Control and manage the "daily trace" on a daily base
- Apply upselling and cross selling techniques, promoting higher room categories, dining, Spa Services, transfers, experiences and when appropriat