Associate Project Manager
Pubblicato il 21-08-2026 - ABB in Firenze
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Sales Support Manager - Customer SupportThe Associate Project Manager will be responsible for internal and external customer care for modernization and parts factory orders (e.g. order requirements, tracking and reporting, technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership in Electrification Services (ELSE) ensuring customer satisfaction.In this role you will ensure customer satisfaction through effective management of the production order cycle and post-delivery customer support. Our mission is to perform consistently and deliver value-added services to our customers with the highest level of quality exceeding customer expectations.The work model for the role is: Onsite in Florence,
SC You will be mainly accountable for:Leading the project team allocated to the project.Monitoring and controlling project progress, efficient resource utilization, and project financials.Identifying, qualifying, quantifying, managing project risk, and ensuring all opportunities are identified and pursued.Driving the formal acceptance of the project, contract close-out, and acknowledgment by the customer, all in accordance with the contract.Primary sales channel contact for day-to-day operational aspects of project scope.Lead the contract review of new projects and get the definition of the scope previously to the project initiation.Ensures a clear understanding of the order contractual requirements by the project team.Create and execute project work plans to meet changing client needs and requirements with various product lines.Coordinate directly with scheduling, operations, quality and shipping to ensure that the orders are completed and ship on time.Ensure the fa