Workplace Expierence Supervisor

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**Workplace Expierence Supervisor** **Job ID**
- 222114 **Posted**
- 29-May-2025 **Service line**
- GWS Segment **Role type**
- Full-time **Areas of Interest** Facilities Management **Location(s)** Rome '- Lazio - Italy The Workplace Experience Supervisor plays a strategic and operational leadership role in shaping a 5-star workplace environment. Acting as a key partner across multiple teams, this role blends high-level customer service, operations oversight, and employee engagement to create a workplace where people thrive. **Workplace Experience & Employee Engagement**:
Objective: Deliver a seamless, engaging workplace journey focused on people and connection.
- Serve as the first point of contact for employees, providing high-touch service and warm hospitality.
- Plan and execute engagement initiatives including wellness programs, social events, and appreciation campaigns.
- Lead surprise-and-delight experiences and WOW Moments that create emotional impact.
- Drive participation in workplace programs and track engagement metrics.
- Promote peer recognition through shout-outs and community platforms.
- Collaborate with the CBRE Program Lead to align with global and regional engagement efforts. **Meetings, Events & Leadership Support**:
Objective: Lead delivery of high-profile events with precision, quality, and consistency.
- Manage setup and logistics for meeting spaces and collaborative zones.
- Provide full end-to-end event coordination including catering, materials, and guest experience.
- Act as event lead for Townhalls, senior leadership visits, and site-wide celebrations.
- Ensure all spaces are event-ready, with contingency planning in place for smooth execution. **Workplace Operations & Services Oversight** Objective: Maintain operational excellence in every aspect of the office experience.




- Conduct daily walkthroughs and inspections across all workplace areas.
- Liaise with the workplace services team to resolve functionality, maintenance, and cleanliness concerns.
- Oversee readiness of all employee zones, including restocking, presentation, and tool functionality.- Partner with catering teams and vendors to uphold food service quality and experience standards.
- Monitor adherence to food safety regulations and workplace dining policies. **Dining & Food Service Support**:
Objective: Support the delivery of a premium dining experience aligned with food safety and hospitality. **Community Experience & Internal Communications**:
Objective: Foster a connected, informed, and inclusive workplace culture.
- Act as a community liaison for workplace queries, programs, and services.
- Develop initiatives that support inclusion, collaboration, and wellbeing.
- Manage internal communications channels and keep employees informed of events, services, and policies.
- Facilitate two-way communication between teams and stakeholders to ensure alignment. **Client & Stakeholder Management** Objective: Align workplace experience delivery with our client’s business goals and stakeholder expectations.- Build and maintain strong relationships with client representatives and department leaders.
- Act as the primary liaison between community management, facilities teams,



and business stakeholders.
- Conduct service reviews and gather feedback to improve delivery and satisfaction.
- Support strategic service planning and contribute to site-level experience strategy. **Budgeting & Soft Services Finance** Objective: Support efficient use of resources and responsible vendor management.- Track and manage workplace engagement and soft service budgets.
- Work with leadership to identify savings and service delivery enhancements.
- Support vendor contract compliance and monitor service level agreements. **Team Leadership & Development** Objective: Lead and mentor others to maintain a consistent, high-performing workplace culture.
- Provide guidance, training, and ongoing development to support service excellence.
- Lead by example in upholding standards, ethics, and CBRE values. **Health, Safety & Compliance** Objective: Maintain high safety standards and regulatory compliance in all service areas.
- Support HSE initiatives, training, and reporting as per CBRE and client standards.
- Conduct vendor audits and safety walk-throughs.
- Participate in business continuity planning and incident response procedures.
- Support risk assessments, emergency protocols, and business continuity planning.
- High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
- In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
- Requires the ability to explain complex concepts or sensitive information.
- Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Excellent organizational skills with a master-level inquisitiv

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