Lead Customer Support Specialist

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At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. **Boeing Distribution Services** is looking for a **Lead**Customer Support Specialist** to join our team in **Lonate Pozzolo, Italy.** **This position is expected to be 100% onsite.** **Essential Job Duties and Responsibilities**: - Responsible for performance of assigned program.
- Maintain and create a professional yet personalized relationship with assigned customers.
- Accountable for continuous improvement in customer program management tools and processes.
- Collaborate with cross-functional internal leaders regarding customer specific performance and execution
- Manage, develop and retain talent within reporting structure.
- Act as first point of escalation for customer issues.
- Coordinate activities to support critical shortages/issues in support of customer requirements.
- Support team on day-to-day issues and help to resolve problems.
- Help to obtain and keep BDSI leadership informed of customer performance
- Performs other duties and responsibilities as assigned or required. **Basic Qualifications (Required Skills and Experience)**
- 6-8 years of related work experience
- 1-3 years of supervisory experience
- Superior customer service skills
- Strong communication skills both written and verbal
- Team player, collaborative and the ability to multi-task Excellent problem solve
- Has the ability to work effectively with internal and external management and customers
- Able to produce desired results in a deadline-driven environment
- Excellent problem solver




- Has the ability to work effectively with internal and external management and customers
- Able to produce desired results in a deadline-driven environment **Preferred Qualifications (Desired Skills/Experience)**: - Bachelor’s Degree - Business Administration or Engineering or Related Field of Study master’s degree
- Experience in the aerospace industry
- Working knowledge of export requirements and/or government regulations
- Knowledge of basic financial principles **Work Authorization**:
Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll. **Relocation**:
**Important information regarding this requisition**:
This is a professional individual contributor role with no direct people management responsibility but acting as a leader in his/her field of expertise, able to interact with senior internal and external personnel, drive results and exercise influence on the overall objectives and long-range business goals of the organization. Applications for this position will be accepted until **Jun. 02, 2025**
**Export Control Requirements**:This is not an Export Control position.
**Relocation** Relocation assistance is not a negotiable agevolazioni for this position. **Visa Sponsorship** Employer will not sponsor applicants for employment visa status. **Shift** Shift Worker (Italy) **Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7i03dn