Categoria Protetta - Italy Marine Consulting Administrative Project Advisor
Pubblicato il 21-08-2026 - Rina in Genova
**Posting Date**:17 Sept 2025 **City**:Genova **Location**:Genova, IT, 16129 **Contract Type**:Fixed-Term **Division**:Italy Marine Consulting **Level of experience**:Entry Level
- RINA is currently recruiting for a **CATEGORIA PROTETTA - Italy Marine Consulting Administrative Project Advisor** to join its office in Genova, Italy within the **Italy Marine Consulting** Division. **Mission**
- A Business Support Advisor has a focus on managing administrative tasks, including the creation of customers in a database, managing offers, handling contracts, and issuing invoices. The Business Support Advisors in this capacity contribute to the overall customer experience by ensuring that administrative processes are managed efficiently and accurately. #LI-MP3**Key Accountabilities**
- 1. Offer Management: - Collaborate with business development teams to understand and manage customer offers and pricing.
- Assist in the development and customization of offers based on customer needs.
- Review and validate offers to ensure alignment with company policies. 2. Contract Management: - Handle the drafting, and execution of customer contracts.
- Ensure that contracts are in compliance with legal and regulatory requirements.
- Monitor contract timelines, renewals, and amendments. 3. Invoicing and Billing: - Oversee the generation and issuance of invoices to customers.
- Validate invoice details, including pricing, discounts, and terms.
- Address complex billing inquiries and discrepancies. 4. Timesheet Management: - Remind technical staff to submit accurate and timely timesheets for each project.
- Ensure timesheets are completed in accordance with company policies and client requirements.
- Collaborate with technical teams to resolve any discrepancies or missing information. 5. Customer Interaction: - Provide high-level support for complex customer inquiries and issues.
- Act as an escalation point for challenging customer situations.
- Foster positive customer relationships through effective communication. 6. Process Improvement: - Identify opportunities for process improvement within the customer service and administrative functions.
- Implement and oversee changes to enhance efficiency and effectiveness. 7. Customer Satisfaction Enhancement: - Implement strategies to enhance customer satisfaction and loyalty.
- Gather customer feedback and recommend improvements to products or services. 8. Compliance and Risk Management: - Ensure compliance with relevant laws, regulations, and company policies.
- Identify and mitigate risks associated with customer contracts and billing processes. 9. Training and Support: - Provide guidance and support to customers on using online portals or self-service tools for account management.
- Assist in training new employees on customer service and administrative processes.nsactions, and invoices. **Qualifications**
- Experience in customer service or business support is typically required. This may include a minimum number of years in a business support role, with a preference for experience in a senior or advisory capacity.
- Knowledge of business support processes, best practices, and business units standards. The advisor should have a comprehensive understanding of how to deliver exceptional business support.
- Excellent written and verbal communication skills in both English and Italian. **Education**
- High School Diploma/GED in Other- RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
- At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99._