Customer Service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7i0kfg

Customer Care Executive (f/m/d)MEININGER Headquarters MilanFull-timeAre you passionate about helping people and creating outstanding customer experiences? Join our Customer Care team and support our guests before, during, and after their stay by delivering professional service across multiple communication channels.Redefining hybrid hospitality.YOUR TASKSDeliver an outstanding customer experience by assisting guests via telephone, email, chat, and social mediaProvide helpful information about reservations, services, and destinations while ensuring quick and effective solutions to guest enquiriesHandle challenging situations professionally and confidently, aiming to resolve issues at the first point of contactIdentify opportunities to maximise sales through up-selling and tailored recommendations for guestsMaintain high service quality standards and contribute to achieving team targets for customer satisfaction, revenue, and conversionsWork with internal teams across departments such as Finance, Commerce,



and Hotel Operations to ensure smooth service deliveryMonitor recurring enquiries and provide feedback to management to support continuous improvementSupport administrative tasks, reporting, and other ad-hoc activities when requiredYOUR PROFILEFirst experience in customer service, hospitality, call centre, or a similar role is an advantage, but not mandatoryPassion for delivering excellent customer service and creating positive guest experiencesStrong communication skills, both written and verbalComfortable working in a multi-channel contact environment (phone, email, chat, social media)Ability to stay calm, solution-oriented, and professional in challenging situationsStrong organisational skills with high attention to detail and accuracyA proactive team player who enjoys collaborating and sharing knowledgeFlexible and adaptable in a fast-paced environmentFluent in English and German (B1 level) are mandatory; additional languages are a plusWillingness to work in rot

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7i0kfg