Guest Service Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7i0z21

Join Starhotels and become part of the Front Office team at our Hotel Rosa Grand in the heart of Milan .
As a Guest Service Agent you’ll be the first point of contact for our guests, creating memorable experiences during arrival, stay and departure.

Your responsibilities include:
- Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
- Handling check-in, check-out activities as well as other related tasks.
- Efficiently managing guest messages and requests.
- Staying updated about hotel services, guest needs, and special events.
- Ensuring lobby and Front Desk standards and safety compliance.
- Adhering to policies and procedures when working front of house equipment and property management systems.

Exceed expectations revealing:
- A unique personality and a true passion for hospitality.
- Experience in the role.
- Familiarity with Opera PMS for efficient operations.
- Excellent communication skills.
- Ability to anticipate and resolve challenges and complaint resolution finesse.




- A commitment to delivering a high level of customer service.
- Impeccable grooming standards.
- Versatility in handling various work scenarios.
- Enthusiasm when being assigned to both individual and team-oriented tasks.
- Mastery of the local area, enhancing guest experiences.

Embrace global diversity by speaking:
- Italian – fluently
- English – fluently
- Additional languages are a plus.

Unlock a world of benefits including:
- Stylish uniforms with complimentary laundry service.
- Exclusive discounted stays within the group.
- Corporate perks and special discounts with our partner companies.

Our compensation policies are based on the National Collective Labour Agreement (CCNL) for the Tourism Industry , which provides for 14 salary payments per year .
The total compensation package consists of the contractual base salary and provincial allowance established by the relevant salary scales, together with ad additional individual ele

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7i0z21