**VILLA LARIO, LAKE COMO** - _WHO ARE WE?_ Villa Lario is a 20 suites exclusive property on the shore of iconic Lake Como. Nestled on 2 acres of historical garden, between lake and cliffs, Villa Lario allies modernity and heritage. After its last renovation in 2020, the property offer experience and services of international standards. With a philosophy of "home away from home", we offer to our clients a relax yet luxurious atmosphere in the off the beaten tracks location. In addition to the hospitality, we offer 1 restaurant and 1 lounge bar open to outside guests. To complete these services, the property has an infinity pool, a peer on the lake, fitness room, all reserved for our guests.
- WHY JOIN US?_ Lake como is amongst, if not the most, requested destination in the world. Working in such a destination is very positioning in a professional career in hospitality. Villa Lario is the smallest of the most press praised & recognized hospitality structures on the lake associating high visibility in international press (Condé Nast Traveller, Travel & Leisure, the Telegraph amongst other) offering a warm and "home away from home" atmosphere, yet professional, to our guests. Villa Lario is to embark on a journey without borders because the possibilities of growing and training here are endless. And all with the feeling that you are part of a big family. **The Front Desk - Reception&Conciergerie;**is fully operational and responsible for and leads the daily hospitality operations at Villa Làrio albeit during normal stays, visits for lunch dinner or aperitivo and during the many events organized onsite. The main objective is to make our guests feel at home with a luxury service, look forward to coming back and recommend Villa Làrio to their friends and families including social media visibility, reviews or any other means.

You will be always focused on ensuring whilst staying at Villa Làrio by providing clients with above-and-beyond service to ensure a memorable and genuine experience. For a small structure like ours, the quality of the services and relationship with staff is fundamental and key to the excellence of their stay and experience. **Your main areas of involvement are**:
**1. Reservation & occupancies**
- Planning reservations and room occupancy management and optimization
- Timely response to all reservation requests **2. Room & general areas management** In full cooperation with the other department: - Oversee and organize the house keeping team, process and organization
- Oversee the cleaning staff for all areas excluding external areas and common areas
- Oversee and organize the night auditor, bellboy(s), fattutto and maintenance employee
- Guarantees the maintenance and cleanliness of the reception area and lobby
- Guarantees room cleanliness throughout the season
- Imagines with property client experience in the room and guarantees its implementation **3. Reception and conciergerie**
- Welcoming guests and guide them throughout their stay by providing them with all the information they need to make their holidays a success (with a particular attention to sharing our knowledge of the lake and constructing a unique lake experience)

- Overview of the restaurant/bar reservation and welcoming external clients
- Carry out the daily baisic accounting, invoicing of services,
- Dealing with complaints before/during/after their stay, pro-active problem-solving approach, analyze customer feedback **4. Involment during Events** In close cooperation with the Events Unit: - Guarantee the implementation and operations of the events booked including overseeing the operational organization, coordination of the event hands in hand with the other departments and 3rd parties to deliver the best and unique one-time life experience to the guests **In addition to these 4 main areas of responsibilities, the expectations are**: - Exemplarity use of operations systems and improvement of procedures and processes
- Guarantee the respect of company values both in relations with guests and other employees and show the example
- Good relations with other departments and guarantee smooth, transparent and constructive exchange with other departments and their managers **Skills & expertise**
- Client satisfaction is what matters most to you and you always look at delivering excellence of service
- Exemplarity, team spirit and positive energy are the qualities that will enable you to succeed in your mission
- You are autonomous, dynamic and committed and not afraid of versatility
- You are open minded and love to work in a multi-cultural environment
- show capacity for anticipation, both in anticipating the guests unstated needs, but also in event planning
- Expect and react promptly to guests’ requirements and inquires
- Actively listen and resolve guests’ complaints in a smooth and professional manner Contratto di lavoro: Tempo completo, Tempo determinato, Tempo indeterminato Durata contratto: 6 mesi Retribuzio

Front Desk Reception & Concierge

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