Chargeback specialist
Pubblicato il 21-08-2026 - Experteer Italy in Italia
Overview Experteer Overview In this role you will manage and resolve complex chargebacks, protecting customer trust and financial integrity. You will collaborate with cross-functional teams to improve processes, reduce cycle times, and enhance win rates. The position offers ownership and the chance to shape dispute handling in a fast-paced fintech environment. You'll work on root-cause analysis and process improvements that prevent future chargebacks, contributing to the company's mission of secure, accessible payments. Responsibilities Manage full lifecycle of high-priority disputes and chargebacks from intake to resolution Conduct deep-dive analysis of disputes to identify root causes and patterns Propose and implement process improvements to workflows, SLAs, and quality checks Maintain expert knowledge of regulations and best practices related to chargebacks and consumer protection Collaborate with Fin Crime, Customer Support, Legal,
and Product to prevent chargebacks and improve customer experience Utilize and refine internal tools and reporting to monitor performance and risk metrics Qualifications 3+ years in chargeback management, payment operations, risk operations, or similar in fintech/e-commerce/financial services Strong knowledge of EU regulations and consumer protection Proven dispute resolution expertise across different payment rails and channels Experience with operational platforms and case management systems Advanced data analytics skills to identify trends and inform decisions Strong communication skills for complex topics with technical and non-technical audiences Proficiency with dashboards and CRM/case management tooling High attention to detail, organizational skills, and problem-solving ability Ability to work independently and in a fast-paced, collaborative environment Benefits Unlimited paid time off Flexible hybrid working system Extended parental leave Stock Option Plan International relocation support Competitive salary #J-18808-Ljbffr