Skills Technical Skills, Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc., Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications, Strong Microsoft Office skills (Outlook, Word, and Excel)

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Backfill | On-site) "Hardware Support Technician" in Italy.

Responsibilities

- Provide hardware break fix support, typically by whole unit swap
- Manage spares provided on site
- Execute installations and changes
- Deliver an excellent level of customer service
- Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
- Interface with multiple levels of end users, management,

‘VIPs’ and local technical staff.
- Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
- Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Requirements

- Must hold a valid work permit in Italy
- Several years of experience in the IT field

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Hardware Support Technician _Italy

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