Demand Manager - Application Process Governance
Pubblicato il 20-08-2026 - Edenred in Milano
ppTake a step forward and let Edenred surprise you.
/p pEvery day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
/p pWe know there are hundred ways for you to grow.
With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
/p pbDare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.
/b /p pEdenred is all about meritocracy.
You come as you are, and you contribute.
Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
/p pWe are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
/p h3YOU WILL VIBE WITH US /h3 pWe are looking for a bDemand Manager /b with strong expertise in business process analysis and optimization, capable of understanding how business processes are supported by applications, systems, and data flows across the organization.
/p pThe role will act as the primary bridge between Business and Technology stakeholders, ensuring that business needs are properly understood, translated into valuable initiatives, and delivered through effective IT solutions.
/p pA strong focus will be placed on bprocess discovery, process mapping, and continuous improvement, /b identifying opportunities to simplify, standardize, automate, and enhance business operations through technology.
/p pHe/she will be in charge of: /p h3Business Process Analysis and Improvement /h3 ul liAnalyze end-to-end business processes and their interaction with applications, systems, integrations, and data flows; /li liMap and document AS-IS and TO-BE processes using BPMN 2.0, identifying inefficiencies, bottlenecks, redundancies, and opportunities for simplification, standardization, and automation; /li liCollaborate with business stakeholders to redesign processes and improve operational performance through technology-enabled solutions.
/li /ul h3Demand Management and Prioritization /h3 ul liCollect, assess, and qualify business requests and improvement opportunities, ensuring alignment with strategic objectives and process evolution; /li liBuild business cases by evaluating benefits, costs, risks, and expected business impact; /li liSupport prioritization activities, balancing business value, available capacity, and architectural constraints, while maintaining the demand backlog and roadmap.
/li /ul h3Requirements and Solution Definition /h3 ul liTranslate business and process needs into clear functional and non-functional requirements; /li liSupport solution design activities with IT teams, architects, and external partners; /li liEnsure requirements traceability throughout the initiative lifecycle.
/li /ul h3Stakeholder Management and Delivery Readiness /h3 ul liAct as the primary interface between Business and Technology stakeholders, facilitating alignment and decision-making; /li liSupport scope definition, MVP identification, acceptance criteria, and UAT activities; /li liEnsure business readiness and adoption of delivered solutions.
/li /ul h3Value Realization and Governance /h3 ul liDefine success criteria, KPIs, and expected benefits for initiatives; /li liMonitor benefits realization, process performance, and solution effectiveness after go-live; /li liSupport governance activities, ensuring compliance with internal standards, policies, and risk management requirements.
/li /ul h3WE WILL VIBE WITH YOU /h3 pbPassion for customer, respect, imagination, simplicity and entrepreneurial spirit are /b the values we look for in our people.
/p ul liMinimum 4+ years of experience in Demand Management, Business Analysis, Process Improvement,
or IT Project Management within multinational organizations or consulting firms; /li liStrong experience in business process analysis and modeling, including BPMN 2.0, process mapping, AS-IS / TO-BE analysis, value stream mapping, and continuous improvement methodologies; /li liProven ability to analyze how business processes are supported by enterprise applications, workflows, integrations, and data flows; /li liSolid business analysis skills, including requirements elicitation, user stories, use cases, process metrics, and requirements traceability; /li liGood understanding of enterprise applications and digital transformation initiatives; /li liSolid Project Management capabilities, preferably within Agile environments; /li liExcellent stakeholder management, communication, facilitation, and influencing skills; /li liFluent English, both written and spoken, with experience working in international environments; /li liMaster's degree in Management Engineering, Economics, Information Systems, or related fields.
/li /ul h3OTHER DETAILS /h3 ul liPermanent Contract /li liCCNL Commercio /li liGross Annual Salary (RAL) starting from € ******, determined on the basis of objective and transparent criteria, including professional experience gained, specialized technical skills, the level of autonomy and responsibility required, and alignment with the company's compensation and job classification framework /li liPerformance premio in line with the company's incentive plan /li liSmart-working (10 days/month) /li liTicket Restaurant® /li liWelfare Plan /li liComprehensive health benefits, including supplementary medical insurance, accident protection and life coverage /li /ul h3EQUAL OPPORTUNITIES AND HIRING PROCESS /h3 pEdenred fosters an inclusive workplace grounded in equal opportunity, with recruitment and career development processes based on fairness, transparency, and merit.
/p pCandidates are assessed without discrimination on the basis of gender, age, ethnicity, social background, nationality, sexual orientation, personal or religious beliefs, disability, or any other legally protected characteristic.
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