Description
AWS Enterprise Support, Technical Account Manager (TAM) support our customers' creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more.
This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.
The Role
As a TAM, you will help craft and execute strategies to drive our customers' adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy.
The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
This position will require the ability to travel 10% or more as needed.
Watch a short video about life as a Technical Account Manager here:
The TAM is the centerpiece of value to our Enterprise Support customers.
If you wish to be at the forefront of innovation, come join us!
Key job responsibilities
You'll build solutions, provide technical guidance and advocate for the customer
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
Develop trusting relationships with customers, understanding their business needs and technical challenges
Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management
Consult with a range of partners from developers through to C-suite executives
Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS

Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
Solve a variety of problems across different customers as they migrate their workloads to the cloud
Uplift customer capabilities by running workshops, training sessions, etc.
You'll have plenty of opportunities to develop your technical, consulting and leadership skills.
You'll work with talented cloud technologists and expand your knowledge of AWS products.
You'll also have the chance to receive mentorship and gain AWS certifications.
A day in the life
The TAM team exists to provide proactive world-class support to AWS Enterprise Support customers by building technical relationships with all levels within the customer, from engineers to C-level executives.
We enable the customer to focus on their mission rather than the undifferentiated heavy lifting.
We do this through delivering the Enterprise Support product which removes roadblocks to ensure the customer's mission success via the AWS platform.
About the team
The Italian team is comprised of Technical Account Managers (TAMs) and Enterprise Support Managers (ESMs) who hail from various backgrounds.
We seek a diverse talent pool with different technical backgrounds, perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey.
Our emphasis on serving customers and their specific needs allows tailoring the Enterprise Support product to best suit them.
Basic Qualifications
Speak, write, and read fluently in Italian and English at C1 level or above
Experience working cross functionally with tech teams
Bachelor's degree, or Master's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
Experience operating and troubleshooting for two of the following:

Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
Preferred Qualifications
Experience managing or influencing senior stakeholders in a commercial or client-facing context
Experience with external customer interaction, or experience in commercial tasks or environments
Knowledge of general AI tools
Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
Hands-on experience with AWS services and/or other cloud offerings
Experience with SaaS, multi-tenant architectures and deployment automation is a plus
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
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Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The minimum gross base salary for this position is listed below.
The base salary listed corresponds to working on a full-time basis.
For tempo parziale hours, the salary will be pro-rated.
Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience.
Amazon's package may include a sign on payment.
In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA.
Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.
In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.
Milan, ITA - 75,****** EUR Annually
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Senior Technical Account Manager

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