Engineer, customer service (f/m/d)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7i739r

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry. Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.Main responsibilities1st level customer contact for all after-sales technical inquiries, troubleshooting, and warranty-related topicsHandle customer complaints, coordinate replacements, and ensure timely issue resolution to maintain high customer satisfactionConduct customer training and technical webinars related to product usage, maintenance, and troubleshootingProvide support for system commissioning, remote diagnostics, and post-installation guidanceCollaborate closely with Product Management, Technical Support, and Engineering teams to resolve escalated issues and communicate customer feedbackUse PV simulation and monitoring tools (e.g., PVSyst, monitoring platforms)



to analyze system performance and provide insights to customers post-installationEnsure technical accuracy and customer alignment in service-level agreements and warranty documentationBuild and maintain trusted professional relationships with installers, service partners, and end customersSupport onsite installations / commissioning, especially during first time installations - travel required up to 20%Product & Process Support Support product rollouts from a service-readiness perspective, ensuring documentation and service processes are in placeContribute to the development and update of service manuals, FAQs, and technical support documentation in collaboration with Product ManagementDevelop and maintain internal knowledge base content for efficient issue resolution by the support teamGather field feedback on product reliability, installation challenges, and performance for continuous product improvementEnsure compliance with applicable codes, safety standards, and certification requirements in after-sales processesAct as the voice of the customer internally,



advocating for improvements based on real-world usage and support casesQUALIFICATIONS/SKILLS/KNOWLEDGEBachelor's degree in Electrical Engineering or a related technical field; Master’s degree is a plusMinimum 3 years of experience in technical customer service, technical support, or field service – ideally in the PV or energy storage sectorPractical experience with PV and battery system installation, commissioning, or diagnostics is a strong assetStrong analytical and technical problem-solving skillsAbility to explain complex technical topics in a clear and customer-friendly mannerFamiliarity with PV system design tools, monitoring platforms, and remote troubleshooting methodologiesHigh customer orientation with excellent communication skills across various customer types (installers, homeowners, O&M; providers)Valid driver's license requiredFluent English and Italian; additional languages are a plusCOMPETENCIES NEEDED TO SUCCEED IN THIS ROLEStrong organization and planning skillsNegotiation and customer orientationTeamwork, communication and intercultural skillsResilience and excellent problem-solving skillsLANGUAGESFluency in English & ItalianOther languages will be an advantage.Canadian Solar is a leading manufacturer of solar panels, inverters, and energy storage solutions since 2001. Our friendly and dedicated team of sales and operations experts work with retailers and strategic distribution partners all over the globe to provide our residential, commercial and utility-scale solar solutions. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7i739r