Service Hotliner
Pubblicato il 22-08-2026 - Bystronic Laser in Fizzonasco
**Who we are. What we do.** We are Bystronic - a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond. We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain. **In a nutshell** As Service Hotliner, you will take on the exciting challenge of providing top-notch technical support by swiftly troubleshooting and resolving our customers' technical issues. Demonstrate your excellent problem-solving skills, prioritize effectively, and build positive relationships with customers while ensuring lasting solutions and customer satisfaction. **What drives this department** By assisting our customers in operating their businesses, we enable their prosperity while at the same time empower of our staff. Knowing that our contributions have a positive effect is incredibly satisfying. **What you will be doing**
- Provide appropriate solutions to the technical issues faced by the customers.
- Provide customer support services, in addition to technical services.
- Troubleshoot with minimum assistance.
- Make effective decisions to have fast solutions prioritizing and dealing with the issues on time.
- Identifie and resolve hot escalations.
- Provide 1st level technical phone support.
- Ensure the fault is completely rectified andt it does not appear in the future by providing correct feedback to customers.
- Communicate with customers providing periodic follow-up to match expectations.
- Build positive relationships with customers. **Your education & experience**
- Mechanical/Electrical educational background.
- Minimum of 3-5 years of customer service and/or technical service experience.
- Experience in the bending or laser-cutting machinery sector is a key advantage. **What you need to succeed**
- Willingness to work flexible hours, including overtime and weekends as needed.
- Approx. 15-20% travelling (mainly Italy).
- Fluent Italian and good level of English.
- Need to be able to make effective decisions, as well as creatively build effective programs to increase sales and build customer satisfaction based on business needs.
- Adapt at balancing priorities based on repair workload. **What’s in it for you**
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package. **People power our purpose** Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
- As much as we are in a technology business, human beings drive real change.