Keliweb - Customer Care Agent 1st Level

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7i9drj

For our company **Keliweb** we are looking for a **Customer Care Agent 1st Level.** **Role**:
The role involves handling first/second-level customer support requests, requiring a proactive approach to training, change, and teamwork. The job location will be Rende, Bergamo, or fully remote. **Responsibilities**: - First and second-level technical support via the ticketing system, with possible customer phone contact for technical/administrative issues. Pre
- and post-sales/renewal administrative assistance.
- Coordination with Keliweb PU-teams, Authority for assistance related to domains and additional services.
- Develope solutions based on defined project specifications.
- Responsible for implementation, documentation creation, and knowledge transfer.
- Customer feedback system.
- Use of customer support and business intelligence tools. **Requirements**:



- Excellent knowledge of main IT tools and the internet.
- Strong communication skills.
- StrongbAnalytical and problem-solving skills
- Goal-oriented mindset.
- Sales techniques knowledge.
- Good knowledge of English.
- WordPress knowledge preferred.
- Knowledge of Joomla, PrestaShop preferred.
- Knowledge of SSL certificates, DNS systems and record types, use of dig for name resolution recommended.
- Whois system knowledge.
- Customer satisfaction principles.
- Ability to work both in a team and independently, including remote work.
- Availability to work shifts from Monday to Sunday, between 8:30 AM and 8:00 PM.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7i9drj