Reservations Intern

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ia1ap

The Gritti Palace, a Luxury Collection Hotel, part of Marriott International, is currently looking for a Reservations Intern.
It is a full-time internship (40-hour working week made of 8 hours per 5 days and 2 days off).
What We Offer
- Professional career progression at international level in 10.000+ Marriott hotels
- Learning and development opportunities online, on the job and in class
- Experienced management & motivated and engaging colleagues
- Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
- Canteen service
- 550€ monthly reimbursement

What You Will Do
The purpose of the Internship is to give the Intern an overview of the Company and Hotel organization and understand the role of the different departments
Skills
Within the specific department, the Trainee will shadow and actively support the Tutor in order to acquire professional skills. At the end of the internship program the Intern will be able to:
- Process reservation requests, changes, and cancellations received by phone, fax, or Email.




- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.

Answer Questions About Property Facilities/services And Room Accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.

What We’re Looking For
- Bachelor/Master Degree in Hospitality or humanities
- Fluent written and spoken English and Italian
- Knowledge of Microsoft Office
- Passion for luxury hospitalityTeam Work, communication and problem solving skills
- Can-do attitude along with strong motivation and enthusiasm
- Positive outlook and outgoi

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ia1ap