Client Relationship On-field Representative/ Enterprise - Milan
Pubblicato il 22-08-2026 - Viva.com in Milano
**Role Overview**: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants. **Key Responsibilities**: - Serve as the primary point of contact for key enterprise clients;
- Coordinate with cross-functional teams (Product, Technical, Operations) to deliver tailored enterprise payment solutions;
- Manage complex onboarding projects, ensuring deliverables are completed within agreed timelines;
- Monitor and analyze portfolio performance;
- Provide in-person support and consultation for existing customers;
- Support existing merchants in maintaining active usage;
- Escalate issues by opening cases for problems beyond their resolution scope;
- Present product features and benefits to clients in a compelling manner;
- Travel to meet clients and attend industry events. **Requirements**: - 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
- Understanding of financial products / services features and advantages;
- Experience in working with Customer Relationship Management (CRM) systems;
- Outstanding negotiation skills;
- Strong organizational and diary management skills;
- Resiliency and the ability to handle objections;
- The ability to deal with a diverse client base;
- Computer literacy & tech mindset;
- Fluent in English and Italian.