Remote Customer Support

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7iau3n

ACTUAL RATE WILL BE DISCUSSED - Remote Customer Support: Calls, Chats & Tickets - Cosmetic Dental
We Could Use Someone Like You in Our Crew.

ModSquad has partnered with a growing company in the cosmetic dental industry that offers convenient, at-home solutions designed to help customers feel more confident about their smiles.

As part of this project, you will provide inbound/outbound phone, ticket, and chat support and play an important role in creating a warm, helpful first experience for new customers.

Project Hours

2:00 AM - 4:00 PM PT

Saturday availability is required.

Please note: Hours are subject to change based on project needs.

Project Commitment

Self-schedule a minimum of 20 hours per week.

What You'll Do

Walk customers through what to expect when their product arrives

Clearly explain how to use the product and guide customers through the next steps

Answer basic questions about the product and process

Help reduce confusion or hesitation and ensure customers feel comfortable moving forward

Explain key product benefits in a clear and approachable way





Create a friendly, confident, and reassuring first impression

Accurately document call outcomes and flag any issues or concerns for follow-up

Follow up on unsuccessful call attempts and reconnect with customers as needed

Provide support through phone, tickets, and chat

What We're Looking For

Advanced English proficiency (C1-C2)

Confident and empathetic phone presence

Ability to explain processes clearly and simply to first-time users

Customer-focused approach with a supportive and reassuring tone

Reliable and able to commit to a consistent schedule

Previous outbound calling or call center experience is a plus

Experience using CRM or call management systems

Comfortable handling upset or frustrated customers professionally

Strong attention to detail and ability to accurately document customer interactions

Workspace Requirements

A dedicated laptop or desktop computer running Windows 11

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7iau3n