AI Channels Analyst: Customer Care

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7iaxc8

team.blue is seeking a Business/Technical Analyst, Digital Channels to define requirements and customer journeys for AI-powered email and chat care across brands. You will translate customer and business needs into channel requirements, conversation flows and processes that ensure digital interactions are accurate, efficient and on-brand.
In this hybrid role, you will map journeys, define routing and escalation logic with AI and human agents, and help standardise solutions across European

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7iaxc8