Field Service Engineer - Centro Sud

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ib4kc

Azienda

Our client is an international healthcare technology company that develops and supports innovative medical diagnostic solutions. With a strong global presence, the company is committed to improving patient care through advanced technologies, scientific excellence, and high-quality customer service. It operates in a highly regulated environment and promotes a culture of innovation, collaboration, and continuous improvement.

Descrizione Lavoro

- Plan and carry out all preventive and corrective maintenance activities within the assigned territory.

- Respond to telephone calls and requests related to technical issues.

- Record and track cases in the CRM system.

- Collaborate with the Sales team and follow recommendations to identify and generate business opportunities.

- Ensure compliance with all applicable Medical Device Regulations and internal procedures.

- Manage the local spare parts inventory.

- Coordinate logistics activities related to probes and devices.

- Install new devices at customer sites.

- Provide technical support for tenders and commercial bids.

- Support IT developments and the implementation of new products and solutions (e.g., LHM).

Corrective Maintenance

- Perform diagnostics and troubleshooting activities.

- Plan and execute field service interventions both on-site and within the repair facility.

- Repair faulty devices or coordinate repairs with external repair facilities when required.

Preventive Maintenance

- Manage the preventive maintenance schedule to ensure contracted customers receive their annual service visit.

- Organize and coordinate on-site service interventions.

- Perform maintenance and servicing of probes and capital equipment.

Reporting

- Provide regular reporting to the direct manager and relevant stakeholders regarding completed activities, ongoing projects, and future plans.

- Communicate promptly to the Sales Administration and Commercial teams any changes affecting the installed base, including equipment relocation,



out-of-service products, or other relevant updates.

Competenze ed esperienza

Technical Skills

- Strong knowledge of electronics, electrotechnics, and IT systems.

- Experience working with CRM platforms (Salesforce or equivalent).

- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

- Fluent in English (written and spoken); knowledge of French is considered a plus.

- Native or fluent Italian.

Educational Background

- Degree or Technical Diploma in Electronics, Electrical Engineering, Information Technology, Biomedical Engineering, or a related field.

Reporting Line

- Reports directly to the Customer Service & Satisfaction Director.

Core Competencies

- Results-oriented mindset with a strong focus on customer satisfaction.

- Ability to build trust and develop long-term relationships with customers and stakeholders.

- Commitment to continuous learning and professional development.

- Strong team-player attitude and collaborative approach.

- Open-minded, with the ability to promote diverse perspectives and innovative solutions.

- Excellent problem-solving and organizational skills.

- Effective communication and interpersonal abilities.

Professional Experience

- Minimum of 5 years of experience in a Technical Service, Field Service, Customer Support, or Maintenance function.

- Previous experience in the medical device, healthcare technology, diagnostic equipment, or other highly regulated industries is strongly preferred.

- Proven experience in equipment installation, maintenance, troubleshooting, and customer-facing technical support.

- Experience working independently in the field while managing multiple priorities and service activities.

Preferred Attributes

- Customer-centric approach with a high level of professionalism.

- Strong sense of ownership, accountability, and initiative.

- Willingness to travel within the assigned territory as required.

- Ability to work effectively in a dynamic and fast-paced environment.

Completa l'offerta

Great growth opportunity.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ib4kc