Senior QTC Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ib8fo

Join the Team Modernizing Medicine

Se desidera saperne di più su questa possibilità o sta pensando di candidarsi, la preghiamo di leggere le seguenti informazioni.

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When You Join ModMed, You’re Joining An Award-winning Team Recognized For Innovation And Employee Satisfaction. From Our Global Headquarters In Boca Raton Florida, And Extensive Employee Base In Hyderabad India, We Are a Team Of 4,500+ Passionate Problem-solvers On a Mission To Increase Medical Practice Success And Improve Patient Outcomes

-

- Consistently ranked as a Top Place to Work

- 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”

- 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties

- Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?
Job Description Summary:

The Senior Quote-to-Cash (QTC) Support Specialist manages the full QTC lifecycle for named and high-value enterprise accounts, serving as a key driver of operational accuracy and revenue retention. In this role, you will oversee end-to-end workflows—from new customer onboardings, upsells, and price increases to enterprise renewals and buyout negotiations. By bridging system precision with strategic cross-functional collaboration, you will ensure contract execution, pricing alignment, and seamless support across key accounts.

Your role:

-





- Manage the full Quote-to-Cash lifecycle for named and enterprise accounts, handling workflows for new customers, upsells, renewals, and ongoing retention initiatives.

- Lead contract negotiations for enterprise renewals and at-risk accounts, including structuring and executing early termination buyout agreements.

- Execute enterprise and strategic price increases while supporting quoting workflows across Customer Success and Professional Services teams.

- Audit enterprise and strategic account usage to ensure contracting accuracy and identify potential revenue opportunities.

- Support invoice reconciliation and end-of-month booking reviews to ensure precise financial reporting and revenue recognition.

- Address daily contract inquiries and maintain incoming support queues within Salesforce.

- Partner cross-functionally with Sales, Customer Success, Legal, Support, and Finance to ensure smooth deal execution.

- Support, train, and guide offshore teams on quoting standards and task execution.

Skills & Requirements:

-

- Bachelor’s degree in Business, Sales, or a related field.

- 3+ years of relevant experience managing enterprise customer accounts, including renewals, pricing execution, and customer retention strategies.

- Hands‑on SaaS industry experience in a fast‑paced environment.

- Proven capability to negotiate terms, manage buyout processes, and navigate customer objections effectively.





- Proficiency with CRM and CPQ platforms, specifically Salesforce and Salesforce CPQ.

- Working knowledge of financial reporting, invoice reconciliation, and revenue recognition principles.

- Strong analytical, time management, and problem‑solving abilities with high attention to detail.

- Excellent communication and collaboration skills with strong emotional intelligence.

- Preferred: 5+ years of experience in Revenue Operations, Sales Operations, or a related customer‑facing operational role.

- bold*ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

United States

-

- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,

- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. xysqume

- Generous Paid Time Off and Paid Parental Leave programs,

- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,

- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,

- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,

- Global presence and in‑person collaboration opportunities; dog‑friendly HQ (US), Hybrid office‑based roles and remote availability for some roles,

- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ib8fo