Service Desk Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ibh3m

ppWe are looking for our next Service Desk Manager!
/ppAre you an IT professional with a passion for service excellence, structured processes, and people development?
Do you thrive in dynamic, international setups?
We want to hear from you!
/ppAs we scale and evolve our organizational structure, we are looking for a key leader to guide our Service Desk team.
You will ensure top-tier support for both our internal organization and international clients, driving continuous improvement across all operational workflows.
/ph3What you will do: /h3ullibPeople Leadership: /b Guide, motivate, and develop the Service Desk team, setting clear goals and fostering a collaborative, high-performance culture.
/lilibProcess Ownership ITIL: /b Manage and optimize Incident, Request, and Problem Management processes, ensuring strict compliance with Service Level Agreements(SLAs).
/lilibEnterprise Client Liaison: /b Act as a key escalation point, working closely with engineering teams, infrastructure specialists, and Account Managers to ensure seamless communication with global partners.
/lilibData-Driven Improvement: /b Monitor and analyse department KPIs (e.g., First Fix Rate, CSAT) to identify bottlenecks, optimization areas, and automation opportunities.
/li /ulh3Who we are looking for:



/h3ullibSolid experience /b (3-5+ years) leading Service Desk or IT Support structures.
/liliStrong knowledge of ITIL frameworks and best practices (certification is a major plus).
/lilibFluent in both Italian and English /b, with the ability to confidently manage professional relations in international contexts.
/liliProven leadership, empathy, and strong stress-management skills.
/liliCustomer-centric mindset with the ability to bridge the gap between technical teams and business stakeholders.
/li /ulh3What we offer: /h3ulliA challenging, fast-paced, and evolving technological environment.
/liliThe opportunity to make a real impact by driving the strategic transformation of the department.
/liliA supportive culture that values initiative and professional growth.
/liliWork setup: Hybrid model based in our Formigine (MO) office.
/lilibExpected salary range for the role: /b €40,000–€45,000 per year.
/liliThe final job grade and compensation package will be determined based on the candidate's actual level of competence, experience, and autonomy in relation to the complexity of the role, in full compliance with objective, gender-neutral assessment criteria.
/li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ibh3m