Tele Sales Executive
Pubblicato il 23-08-2026 - Deutsche Post DHL in Italia
AccountabilitiesCustomer:Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous mannerEnsure that a high level of professional rapport is developed and maintained with all customersFollow up on all customer enquiries and direct customer to the correct DHL department where further information is requiredMaintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to tradeProbe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers businessIdentify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers,
in a profitable manner.Internal:Liaise with every department that is responsible for customersProcess:Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customersMonitor credit issues and liase with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collectedUpdate and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoringTake ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficientlyAnalyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues earlySkills / QualificationsProblem Solving:There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to se