Regional Service Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7idqbd

Since 1977, Prima Industrie has been driving innovation in industrial automation, accelerating technological progress in sheet metal processing and embedded electronics. With the Prima Power brand, we are among the leading global players in the sector, offering complete and integrated solutions: from laser cutting to punching, from bending to flexible manufacturing systems.

Joining Prima Industrie means becoming part of an international, dynamic, and future-oriented group, where every day people work to transform ideas into concrete solutions for customers in every industry.Fornisci il tuo feedback su BizChat

Mission:

The Regional Service Manager is responsible for coordinating and developing all Customer Service activities within Gulf Sub-Region, ensuring high service quality, customer satisfaction, operational efficiency, and sustainable service business growth.

Main Responsibilities:

- Manage and coordinate all country-level service operations (maintenance, warranty, service contracts).
- Lead and develop the local Service team, including Field Service Engineers and coordinators.




- Ensure effective planning and execution of service interventions.
- Act as primary escalation point for complex technical or customer issues.
- Monitor installed base performance and customer satisfaction.
- Drive continuous improvement of service processes and KPIs.
- Coordinate spare parts availability and logistics.
- Collaborate with Sales, Operations, and Headquarters functions.
- Contribute to service revenue growth and profitability.

Education: Technical Degree or equivalent (Mechanical, Electrical, Mechatronic).

Experience:

- Proven experience in Service / After Sales roles.
- Experience in team coordination.

Skills:

- Strong leadership and customer orientation.
- Problem solving and organizational skills.
- Excellent communication skills.
- Result oriented approach.
- Assertive and able to influence the working group thanks to competence and positive leadership.

Fluent in English.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7idqbd