21 ago - Cinisello Balsamo
Johnson Controls
ph3bThis job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.
/b /h3h3bWhat will you do /b /h3pYou will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets.
The primary function of this role is to ensure no revenue is 'left on the table' with our most important 'gold' customers.
/ppYou will be a key member of our Channel customer eco-system, working closely with the nominated Channel account managers / Channel account executives to ensure alignment to the wider customer strategy.
/ph3bHow will you do it /b /h3pYour role will be to ensure programs are managed, deployed and completed within the agreed programme parameters: /pulliManage relationships within the retailer including, but not limited to, category management, loss prevention / asset protection, store operations /liliRegularly audits to ascertain success of program deployment as well as identify opportunities for program expansion /liliCollate record and report progress internally and externally /liliWork as a team member and communicate at all levels /liliProduce accurate and timely reports.
/liliReview monthly targets for inspection performance /liliReview monthly targets to achieve response times /liliInteract with customer reporting interfaces /liliImprove customer service delivery /liliInterface with customer service desks /liliAttend customer performance meetings /liliSupport Channel Account managers and sales management /liliIdentify and Investigate solutions to achieve solutions to retail business challenges /liliProvide quick turnaround support for business as usual (BAU) customer requirements resulting in quotations being issued and orders being received and processed in a timely manner.
/li /ulh3bWhat we look for /b /h3h3bRequired: /b /h3ulliAppropriate experience in a Channel / Indirect business environment /liliDemonstrate a successful track record of achievement in customer service excellence /liliDemonstrate the ability to network with relevant groups /liliExcellent communicator /liliAbility to prioritise tasks and achieve goals /liliEither retail experience OR product knowledge (EAS, Loss Prevention) /liliPC literacy (Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces) /liliEducated to A Level standard (or equivalent) /li /ulh3bPreferred:
/b /h3ulliUniversity Degree in relevant subject desirable /li /ulh3bOur benefits /b /h3pWe offer an exciting and challenging position with great personal freedom and professional responsibility.
Joining us, you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction.
In addition, we offer outstanding career development opportunities, which will stretch your abilities and channel your talents.
/ph3bWe offer /b: /h3ulliThe initial basic salary for this position is in the range of €****** – €****** per year.
In addition to base pay, this role participates in a sales incentive plan which can significantly increase your overall earnings.
The final package will reflect your experience, skills, and qualifications relevant to the role.
The overall compensation package may include additional company benefits, which will be discussed during the selection process.
We are committed to fair, equitable, and gender-neutral pay practices.
The applicable collective agreement: Contratto Collettivo Nazionale di Lavoro Industria Metalmeccanica e della Installazione di Impianti.
/liliFlexible working hours /liliAgile working /liliMeal vouchers of €8 /liliCompany welfare package /li /ulh3bWho we are: /b /h3pSensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls, providing unmatched insights into retail inventory, shopper behavior, loss prevention, and liability.
Its intelligent digital platform, Sensormatic IQ, integrates advanced technologies such as AI, machine learning, RFID, and EAS to deliver data?driven, prescriptive outcomes that help retailers improve operations, enhance shopper engagement, and reduce shrink.
/p /p #J-*****-Ljbffr
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