Mission Operations Lead (Ground Segment)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ie7gd

Leaf Space is a rapidly growing scale-up company and a leading provider of ground segment as-a-service (GSaaS) solutions. Our innovative and proprietary concept is focused on providing satellite and launch vehicle connectivity as-a-service, enabling clients to efficiently manage their assets and fully exploit data. Our GSaaS solutions have been recognized by the market for their efficiency, security, and effectiveness in supporting different applications, from remote sensing to IoT communications.
Mission Operations Lead (Ground Segment)
We are looking for a senior profile able to operate in a complex, cross-functional operational environment and take ownership and leadership within the team.
The role sits at the intersection of operations, customer support, operational account management, product coordination, and program execution. It requires someone capable of driving topics end-to-end, structuring execution across multiple stakeholders, and operating effectively in fast-evolving and time-sensitive environments.
This position is particularly suited for candidates with a strong operational mindset, systems thinking, and the ability to connect customer impact, operational processes, software platforms, and infrastructure constraints into a coherent operational approach.
Main responsibilities

Manage the Operational Account Managers and Customer Support team, providing direction, coordination, and day-to-day leadership
Support the growth and development of both the Operational Account Management and Customer Support groups as the organization scales
Drive customer support and operational account management activities in an “as a service” operational environment
Contribute to the evolution and scaling of operational processes and customer operations
Contribute to improving operational reliability,



scalability, and customer experience
Drive and coordinate complex operational and cross-functional initiatives
Support and coordinate mission preparation activities, including pre-launch and LEOP readiness when applicable
Coordinate execution across Operations, Product, Infrastructure, and other internal stakeholders
Structure plans, priorities, timelines, and decision-making processes for operational and strategic topics
Identify operational risks, dependencies, and mitigation plans
Take ownership of operational topics and drive them from definition to execution and closure
Take leadership responsibilities within the team

What we are looking for

Strong sense of ownership and accountability
Ability to operate effectively in fast-evolving environments
Pragmatic and execution-oriented mindset
Strong communication and coordination capabilities
Ability to maintain clarity and structure in complex situationsComfortable balancing operational, technical, and organizational considerations simultaneously

What we offer

A key role at the core of our operational and customer success strategy, with high visibility and impact
A dynamic scale-up culture combining flexibility, autonomy, and strong execution focus
Access to training and development programs to support continuous growth
Flexible hybrid or remote work policy (Italy based)

Compensation & Transparency

Reports to the Director of Operations
Internal Job Title: Head of Mission Management
Seniority level: Lead professional or Manager
Job location: Hybrid or remote (based in Italy)
Salary range: €55,000–€70,000, depending on experience
Potential variable compensation linked to performance and company goals
Comprehensive benefits package including welfare platform and meal vouchers (Italy)

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ie7gd