Digital & Customer Success Specialist ITA
Pubblicato il 23-08-2026 - Technogym in Cesena
Digital & Customer Success Specialist ITA
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Technogym inspires 70 million daily users to train using innovative fitness solutions. By promoting a healthy lifestyle, balanced diet, and a positive mindset, Technogym has grown into a success story of over 2,800 employees in 16 branches and more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games.
Your Role
Detail‑oriented and customer‑focused Digital & Customer Success Specialist to ensure successful activation of Technogym Digital Ecosystem, proactively supporting clients in achieving success on the most suitable KPIs. You will generate best practices on Customer Success that support the sales team in maximizing product penetration and positioning, and contribute to maximise the number of people actively using the mywellness cloud platform, exploiting any upsell opportunity on software, devices and services.
Your Impact
- Guide new customers through onboarding, setup,
and training to ensure effective adoption and understanding of the product.
- Build and maintain strong, trust‑based relationships with customers to understand their goals, challenges, and success criteria.
- Proactively engage with customers through multiple channels to monitor satisfaction, provide support, and collect feedback.
- Educate customers on product features, updates, and best practices to maximize value and achieve desired outcomes.
- Collaborate with cross‑functional teams (sales, marketing, product, support) to deliver seamless and consistent customer experience.
- Address and resolve customer issues promptly, ensuring high level of satisfaction and retention.
- Manage customer accounts, including renewals, upsells, and cross‑sells, to drive growth and meet revenue targets.
- Monitor usage and adoption data to identify at‑risk accounts and develop proactive retention strategies.
- Gather and analyze customer feedbac