23 ago - Salve
Altro
LE CINQUE VELE BEACH CLUB SRL — Salve (LE)
Ricerchiamo: Guest Relations Manager
Cosa offriamo
Now hiring: Guest Relations Manager
We are looking for someone who can turn a stay into a memorable experience. More than a warm welcome: presence, attentive listening and the ability to anticipate what a guest wants before they ask for it.
Your role
Welcoming guests and managing the relationship throughout their stay
Handling bookings, availability and guest flows through our management systems (PMS/channel manager)
Anticipating requests and proactively managing needs and issues
Coordinating the department's daily operations and the team
Monitoring guest satisfaction and online reviews
What we are looking for
Experience in guest relations,
front office or hospitality roles
Confident use of the main booking management systems
Excellent Italian and English; a third language is a plus
Empathy, poise and a strong service orientation
Organisational skills and the ability to coordinate a small team
Fast problem solving and composure during peak times
What we offer
Shared accommodation provided by the company
A growing property in one of the most beautiful locations in Salento, Southern Italy
Salary commensurate with experience
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