Operations Account Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ihiv5

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don't just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you're a challenger in spirit and a champion in action — join us.
Why this role exists:

This role exists to guarantee operational stability and performance across your assigned client portfolio. You'll help us drive client retention and account growth by acting as the primary operational owner, orchestrating internal technical teams, and ensuring contractual commitments are consistently met.
What you'll drive:

Client Relationship & Operational Ownership




- Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients.
- Act as the primary escalation point for operational issues, driving rapid resolution and post-incident communications.
- Build trust with key client stakeholders to ensure long-term retention and account health.

Cross-Functional Coordination & Performance
- Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams to satisfy client requests.
- Track client SLAs, monitor key performance metrics, and deliver routine operational performance reports.
- Document operational processes, track product feature requests, and maintain status visibility for all stakeholders.

Process Improvement & Commercial Management
- Spot friction in the client lifecycle and propose concrete automation or workflow improvements.
- Introduce new platform features, upgrades, and product capabilities to clients while gathering structured product

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ihiv5