Junior Technical Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ihv23

Transform the everyday for everyone
At Siemens, we enable sustainable progress through technology, connecting the real and digital worlds to improve how we live, work, and move.
We put our people first - creating a diverse, global environment where you can grow, take ownership, and make a real impact from day one.
Here, your ideas turn into innovative solutions that transform industries, infrastructure, mobility and everyday life.
Your next chapter starts here
Your role:
As a Junior Technical Support Specialist , you will be part of the Electrification and Automation area in Milan, contributing to the setup and success of a structured, world-class customer support process of the Business Unit. Your day-to-day activities will include acting as main entry point for our customer support process, ensuring the support process runs smoothly, and close collaboration with product experts and engineering to support the best customer experience in making use of Siemens customer support processes.
You’ll make an impact by:




- Actively supporting structuring and up-scaling of the processes for customer support, adopting a robust process to trace cases, leveraging existent Siemens tools.
- Acting as entry point for customers needing support using or selecting Siemens Electrification and Automation products
- Providing first-level technical support for protection relays, energy automation, power quality and medium voltage products.
- Leveraging AI and digital tools to improve troubleshooting, knowledge sharing and technical support processes.
- Assisting customers in troubleshooting product configurations, commissioning, and operation issues.
- Analysing technical requests and identify appropriate solutions in collaboration with senior specialists and Headquarters.
- Supporting root-cause analysis activities and contribute to resolving technical issues.
- Contributing to building a structured knowledge base that improves future troubleshooting activities and customer experience.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ihv23