ITSM Functional Analyst
Pubblicato il 23-08-2026 - Scalian in Pavia
Who are we?
Human and technology to scale sustainable performance
Founded in 1989, Scalian is a French group with an international dimension, with offices in Europe and North America, specializing in business transformation through its dual mastery of business processes and digital technologies.
In the TOP10 engineering consulting companies in France, the Group is involved in service activities in the management of industrial projects, supply chain (costs, quality, deadlines, performance), architecture and development of embedded digital systems, computer systems applications. Information and Artificial Intelligence.
Scalian also deploys solutions for optimizing projects or the performance of organizations and responds to the challenges of transformation for leaders in industry and the tertiary sector (energy, transport, space, banking, health, environment, etc.)
Descrizione del lavoro
Are you an ITSM Functional Analyst looking for a new challenge?
If you want to expand your reach and share your knowledge with a team of professionals,
contribute to the development of your colleagues’ or Clients’ skills, want to consolidate your expertise and grow on innovative projects, this is your opportunity
What This Experience Will Bring You
First of all, an interesting technical challenge but also an overview of our Client’s projects.
We will build your career together and accompany you towards the development of new skills and technical leadership.
What will your role be?
We are looking for an ITSM Functional Analyst to perform the following activities:
- Analyze business requirements and define functional solutions for ITSM platforms.
- Design and optimize ITSM workflows and service management processes in line with ITIL v4 best practices.
- Support the design of software architectures and integration solutions using TM Forum ODA and Open APIs.
- Collaborate with cross-functional teams to implement and enhance ITSM solutions (iTop, ServiceNow, Remedy, etc.).
- Contribute t