Operations Technician

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ii5bf

Job Title: Operations Technician
Department: Operations
Location: Milan
Type: Permanent
Compensation: Gross Annual Salary within the indicative range of 30,000-40,000 Euros, depending on skills and experience

Key Responsibilitie
- s
To provide onshore operational support to the underwriting team
- s.Acts as the daily liaison between the country Underwriters, Claims Handlers, Credit Control Specialist and the Global Shared Services Organization (GSS) and broke
- rsContacts the Shared Services Organization in case of customer/broker requests or urgent issues on behalf of the underwriting and claims team
- s.Review and field all Level 1 processing queries and request for additional information not resolved by Underwriters or Claims Handlers (Level 0 completed by GSS teams
- ).Review and field all Level 1 QA/QC queries and respond proactively to resolve and identify root cause analysis. Feeding back continuous improvement opportunities to the team. (Level 0 completed by GSS and/or QA/QC team
- s)Level 1 policy subjectivities follow up to local brokers (i.e. phone),



(Level 0 completed by GS
- S)Field and respond to all onshore MNP administrative queries and requirements from brokers, collaborating with the Global LSM MNP Operations and GSS team as required. (Local languag
- e)Field and respond to all onshore coinsurance administrative queries and requirements from brokers, collaborating with the Global LSM MNP Operations and GSS team as required. (Local languag
- e)Assist with oversight and coordination of all local language policy issuance and/or queries, working closely with GSS teams/offshore centres. (Local languag
- e)Help with calculation and understanding of any complex local taxes and duties, as elevated by underwriters and/or GSS teams/offshore centres. (Level 0 completed by GS
- S)Has knowledge of local ways of working and regulations, supports local underwriters and claims handlers with processes and procedures as require
- d.Full knowledge and support on que

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ii5bf