Senior QTC Support Specialist - Pallare, Liguria, Italy
Pubblicato il 23-08-2026 - ModMed in Pallare
Join the Team Modernizing Medicine
At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.
A Culture of Excellence
When You Join ModMed, You’re Joining An Award-winning Team Recognized For Innovation And Employee Satisfaction. From Our Global Headquarters In Boca Raton Florida, And Extensive Employee Base In Hyderabad India, We Are a Team Of 4,500+ Passionate Problem-solvers On a Mission To Increase Medical Practice Success And Improve Patient Outcomes
- Consistently ranked as a Top Place to Work
- 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
- 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
- Florida Venture Forum: Venture-Backed Company of the Year
We are growing fast, thinking big, and we are just getting started.
Ready to modernize medicine with us?
Summary:
The Senior Quote-to-Cash (QTC) Support Specialist manages the full QTC lifecycle for named and high-value enterprise accounts, serving as a key driver of operational accuracy and revenue retention. In this role, you will oversee end-to-end workflows—from new customer onboardings, upsells, and price increases to enterprise renewals and buyout negotiations. By bridging system precision with strategic cross-functional collaboration, you will ensure contract execution, pricing alignment, and seamless support across key accounts.
Your role:
- Manage the full Quote-to-Cash lifecycle for named and enterprise accounts,
handling workflows for new customers, upsells, renewals, and ongoing retention initiatives.
- Lead contract negotiations for enterprise renewals and at-risk accounts, including structuring and executing early termination buyout agreements.
- Execute enterprise and strategic price increases while supporting quoting workflows across Customer Success and Professional Services teams.
- Audit enterprise and strategic account usage to ensure contracting accuracy and identify potential revenue opportunities.
- Support invoice reconciliation and end-of-month booking reviews to ensure precise financial reporting and revenue recognition.
- Address daily contract inquiries and maintain incoming support queues within Salesforce.
- Partner cross-functionally with Sales, Customer Success, Legal, Support, and Finance to ensure smooth deal execution.
- Support, train, and guide offshore teams on quoting standards and task execution.
Skills & Requirements:
- Bachelor’s degree in Business, Sales, or a related field.
- 3+ years of relevant experience managing enterprise customer accounts, including renewals, pricing execution, and customer retention strategies.
- Hands‑on SaaS industry experience in a fast‑paced environment.
- Proven capability to negotiate terms, manage buyout processes, and navigate customer objections effectively.
- Proficiency with CRM and CPQ platforms,
specifically Salesforce and Salesforce CPQ.
- Working knowledge of financial reporting, invoice reconciliation, and revenue recognition principles.
- Strong analytical, time management, and problem‑solving abilities with high attention to detail.
- Excellent communication and collaboration skills with strong emotional intelligence.
- Preferred: 5+ years of experience in Revenue Operations, Sales Operations, or a related customer‑facing operational role.
- bold*ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
United States
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Global presence and in‑person collaboration opportunities; dog‑friendly HQ (US), Hybrid office‑based roles and remote availability for some roles,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.