Customer Service Representative - Italian Speaker

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ijjhp

We’re hiring for a **Customer Service Representative** role, where you'll be part of a collaborative and dynamic team of 12 people. In this position, you’ll report directly to the **Customer Service Team Lead**, and your main responsibilities will include supporting customers by handling inquiries, resolving issues, and ensuring a positive user experience. This is a great opportunity for someone who enjoys helping others, is solution-oriented, and thrives in a fast-paced, team-focused environment. You’ll be working closely with both customers and internal teams to maintain our high service standards. If you’re looking for a role with impact, structure, and supportive leadership—this could be a great fit! **Main Responsibilities**: - **Promote and sell the company's services**, identifying **upselling and cross-selling** opportunities.
- Communicate clearly and empathetically with customers, understanding their needs and delivering appropriate solutions.
- Provide **telephone and ticket-based customer support**, resolving issues **efficiently and professionally**.
- Collaborate actively with the team to improve internal processes and enhance the service experience.
- Keep a strong focus on **customer satisfaction**, service quality, and responsiveness.
- Manage administrative support requests related to **payments, renewals**, and **domain operations** (registration, transfer, ownership change).



**Requirements**: - Strong **sales aptitude** and a genuinely **customer-oriented mindset**.
- Proven **experience in customer support**, especially over the **phone**.
- High level of **proactivity** - we value people who take initiative and don't wait to be told what to do.
- Fluent in** Italian and**English**, both written and spoken.
- Excellent **communication** and **problem-solving** skills.
- Ability to **adapt to change** and thrive in a fast-moving environment.
- Team spirit and clear **goal orientation**.
- **Customer focus is a must**.
- Familiarity with digital identity products (e.g. **SPID**) is considered a **plus**.
- Previous experience in a similar role is a strong advantage. **What You’ll Find Here**:
You’ll be part of a company where **you’ll never get bored** — we move fast, and **change is part of our DNA**.
New challenges and opportunities arise **daily**, making us one of the most **dynamic and active players in the industry**. We are a **modern, future-ready company**: we believe that **AI is a key tool** to enrich our processes and bring even **more human attention and value to our customers**.
If you’re looking for a place where **technology and human touch go hand in hand**, and where **being proactive is the norm**, this is the role for you.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ijjhp