Technical Services Specialist - Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ijlzn

Job summary **Entity**:
Customers & Products
**Job Family Group**:
Business Support Group bp is reimagining energy for people and our planet. We provide heat, light and mobility to customers worldwide. We’re fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too
- working across our industry to improve people’s lives. It’s crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you’re from or how you live your life. A culture that values everyone benefits all of us. That’s why, to help our people thrive, we nurture a truly diverse and inclusive environment. We acquired Castrol in 2002 and have maintained the brand’s commitment to specialization, innovation and collaboration. Today, Castrol products are sold in more than 150 countries and Castrol is the preferred lubricants partner for Renault, Volvo, Komatsu and many other businesses. Castrol is helping to drive sustainability: our new strategy sets out aims for 2030 to save waste, reduce carbon and improve lives. **Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?** Join our Team and advance your career as a **Technical Services Specialist - Italy** The role is assigned to Castrol organization, part of Customers & Products entity. **In this role You will**:



- Actively assist sales teams in resolving technical issues from the use of products/solutions in a timely manner to ensure the company reputation for quality is reinforced, visiting customers to resolve problems when required
- Assist in coordinating all technical issues related to product trials and interprets laboratory reports, as required
- Stay on top of the latest technical developments so as to be able to competently provide sound technical support
- Support technical knowledge empowerment to the field force through helping with the technical training to sales teams, customers and distributors
- Provide technical training to internal staff, channel partners, technical service vendors and customers where required, in order to improve overall customer satisfaction. **What You will need to be successful**: - Relevant technical certification/degree required
- Proficiency in Italian and English both in verbal and written is a must
- Engineering/technical background required
- Expert in the science of lubrication with a wide and deep knowledge of Castrol product ranges and offers.
- Able to show good understanding of industry trends and basic knowledge of key customer operations
- Offer & Product Knowledge
- Customer Relationship Management




- Customer training
- Customer value proposition & engagement **At bp, we provide the following environment & benefits to you**: - A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
- Possibility to join our social communities and networks
- Learning opportunities and other development opportunities to craft your career path, including access to LinkedIn Learning, Coursera and GetAbstract
- Life and health insurance, medical care package, Employee Assistance Program with psychological and legal support
- Additional days off
- Equity matching program
- And many other benefits **Travel Requirement** Up to 25% travel should be expected with this role
**Relocation Assistance**:
This role is not eligible for relocation
**Remote Type**:
This position is fully remote
**Skills**:
Agility core practices, Analytical Thinking, Commercial Acumen, Communication, Creativity and Innovation, Data Analysis, Decision Making, Digital fluency, Integration, Managing strategic partnerships, Research and insights, Risk Management, Stakeholder Engagement, Stakeholder Management, Sustainability awareness and action
**Legal Disclaimer**:
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ijlzn