Night Auditor- Guest services

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ijrqq

San Clemente Palace Venice is hiring through Hosco in Venice.San Clemente Palace Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat. With the San Clemente Church, top-notch event spaces, award-winning dining, spa, pool, sports facilities and a Kid's Club, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year. True to the values of the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily.

Night Auditor DEPARTMENT: Front Office REPORTS TO: Night Manager / Front Office Manager NATIONALITY: Eligible for a working permit in Italy EDUCATION: Hospitality Management Degree or equivalent in any related field such as Administration or Tourism Management EXPERIENCE: 2 years experience in a Front Office reception level position Previous experience with cashiering preferably in a five star international hotel LANGUAGE: Ability to work and communicate in a multinational environment Italian – excellent oral and written skills English – excellent oral and written skills Additional language – beneficial COMPETENCIES: Computer literacy adapted to the field of training: -Comprehensive Opera PMS knowledge -Microsoft Excel and Statistical knowledge SCOPE Responsible for conducting all nightly audit-related duties while operating the hotel front desk systems for PBX, reservations,



and check-in/check-out in accordance with Kempinski standards for quality, cleanliness, guest satisfaction, and safety and security. They are responsible for the smooth running of the front desk related departments during the night. LQA (Leading Quality Assurance) audit results are 85% and above.

CSS (Customer Satisfaction Survey) results are rated on an average with "5" and above. Process guest registrations, including the computation and collection of payment. Perform nightly balancing of all services to ensure proper posting to property management system.

Perform nightly backup of server. Maintain room status inventory. Communicate all pertinent shift information to (Night Manager) Front Office Manager and other desk staff. Send and receive telephone calls and facsimiles; sort incoming mail and messages.

Maintain knowledge of key competitors' products. Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.

Deliver any financial reports as required.



Ensure timely compilation Front Office reports. Generate, print and distribute daily and weekly reports. Complete and verify all audit paperwork and shift reports.

Provide guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests' needs. Participate in training programs as required. Support the training and development initiatives of HR or other departments.

Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and briefs direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Eligible for a working permit in Italy EDUCATION: Hospitality Management Degree or equivalent in any related field such as Administration or Tourism Management EXPERIENCE: 2 years experience in a Front Office reception level position Previous experience with cashiering preferably in a five star international hotel LANGUAGE: Ability to work and communicate in a multinational environment Italian – excellent oral and written skills English – excellent oral and written skills Additional language – beneficial COMPETENCIES: Computer literacy adapted to the field of training: -Comprehensive Opera PMS knowledge -Microsoft Excel and Statistical knowledgePlease see the full vacancy for the benefits offered by San Clemente Palace Venice. #

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ijrqq