Technical Support Engineer
Pubblicato il 23-08-2026 - TechBiz Global in Roma
Technical Support Engineer / Linux Systems Administrator (L2/L3) at TechBiz Global GmbH in Roma, LAZ, IT.Key Responsibilities
- Infrastructure Collaboration: Work within the technical team to administer and maintain GNU/Linux operating systems and virtualized/containerized environments (OpenVZ, KVM, Docker, etc).
- Web Hosting Operations: Participate in the deployment, management, and troubleshooting of industry-standard control panels (like cPanel/WHM, Plesk) within shared hosting environments.
- Application & Web Stack Support: Troubleshoot and optimize web applications built on common web technologies, frameworks and CMS platforms (WordPress, Laravel, etc.). Assist clients and resolve complex issues related to PHP, with knowledge of Node.js and Python stacks considered a strong plus.
- Network & Security Operations: Help configure and maintain network protocols, firewalls, and WAFs (ModSecurity, Imunify360). Work with the team to identify, respond to, and mitigate security incidents (malware, phishing, DoS, etc.).
- Mail Server Administration:
Troubleshoot mail flow and deliverability issues, you are already familiar with Exim, Dovecot, SPF, DKIM, DMARC, and the use of external mail relays.
- Performance & DevOps: Contribute to routine service monitoring and execute performance tuning across Apache, Nginx, LiteSpeed, and database engines (mainly MySQL/MariaDB, and rarely PostgreSQL and Redis).
- Reliability & Migrations: Support infrastructure projects, including migration of hosting accounts, VMs, and mail systems. Assist in testing and implementing disaster recovery, backups, failovers, and caching/CDN strategies.
Required Qualifications
- Experience: Several years of hands‑on experience in the web hosting industry in both technical support and system administration.
- OS Mastery: Advanced proficiency in Linux system administration and troubleshooting.
- Familiarity with Windows Server environments (including IIS, MSSQL) for cross‑platform support cases.
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