What you'll do You'll be the face of Legora for our clients post-sale - guiding them from onboarding through adoption, expansion, and renewal. Own the customer journey for a growing book of highly intellectual clients - leading law firms and legal teams across Italy. Lead onboarding and implementation, ensuring clients are set up for success from day one. Proactively drive product adoption and usage through structured enablement, regular check-ins, and tailored success plans. Act as a strategic advisor: understanding client goals, uncovering new use cases, and helping teams realize maximum value. Identify expansion opportunities and then own the commercial negotiation, taking responsibility for renewals and upsells. Monitor customer health metrics and take initiative to reduce churn risk and drive retention. Closely collaborate with Product, Engineering, and Marketing to translate client feedback into actionable insights. Help build and refine our Engagement playbook - we're building this machine together.

What you bring You care deeply about customer outcomes - and you know that successful adoption doesn't just happen. You take pride in being the reason customers stay, grow, and succeed. We're looking for 5–7 years of experience in engagement management, client advisory, account leadership, or similar roles — in a high-growth B2 B Saa S environment, professional services, or consulting context. A track record of driving customer retention, expansion, and satisfaction. Someone who is comfortable going out, finding and closing commercial opportunities. Experience working with legal, compliance, or other regulated/complex industries and clients - or just ridiculously good at learning as you go. Strong project management and onboarding experience; You can manage high-level conversations with legal leaders and roll up your sleeves with hands-on teams. High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act. A love of fast-paced,

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