AI Channels Analyst: Customer Care

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7il92w

team.blue is seeking a Business/Technical Analyst, Digital Channels to define requirements and customer journeys for AI-powered email and chat care across brands.
Si candidi ora: legga i dettagli del lavoro scorrendo verso il basso. Verifichi di possedere le competenze necessarie prima di inviare la candidatura.
You will translate customer and business needs into channel requirements, conversation flows and processes that ensure digital interactions are accurate, efficient and on-brand.
In this hybrid role, you will map journeys, xivgfpx define routing and escalation logic with AI and human agents, and help standardise solutions across European

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7il92w