24 ago - Arona
MAKE Banking
About MAKE At MAKE, we believe creators deserve a banking solution that gets them. One that’s fast, intuitive, and built to help them grow. We’re building the world’s first financial platform tailored to content creators — making it easier to earn, spend, and save money across borders.
MAKE was founded with a specific purpose in mind to address the underserved needs of the Creator Economy often overlooked by traditional banking while bringing forward technology, banking, and global solutions for our Creator Economy Clients.
About the role: We are looking for a ClientDevelopmentManager, PrivateBanking to own the end-to-end relationship with our agency partners and high-value creators.This role combines white-glove client service with commercial ownership, ensuring clients are successfully onboarded, deeply engaged with the platform, and continuously expanding their use of MAKE.Reporting to the Director, PrivateBanking, you will act as a trusted advisor and relationship owner, balancing exceptional service with a proactive approach to clientgrowth.
Key Responsibilities Client Onboarding & Activation
Own the end-to-end onboarding journey for new clients (agencies and creators)
Guide clients through KYC/KYBprocesses, ensuring a smooth and compliant experience
Act as primary contact during account setup
Reduce onboarding friction and improve activation rates
Relationship Management
Build and maintain strong relationships with agencies and creators
Deliver a high-touch, concierge-style service aligned with PrivateBankingstandards
Serve as an advisor on how to best use the MAKE platform
Maintain regularcommunicationthrough Telegram, WhatsApp and phone calls
Client Education & Enablement
Educate clients on platform functionality, features and best practices
Support clients in optimizing their financial operations using MAKE
Deliver tailored onboarding sessions and walkthroughs
Growth & CommercialDevelopment
Identify opportunities to expand client usage and increase account value
Drive retention, engagement and revenuegrowth
Collaborate with internal teams to support clientgrowthinitiatives
Spot trends and provide feedback to productandleadershipteams
Product Feedback
Share insights on client needs, pain points and feature requests Support rollout and adoption of new features and product updates
What We’re Looking For Experience:
4+ years in account management, client success or sales
Must include 1+ year in commercial or retailbanking
Experience managing high-value clients or VIP relationships
Background infintech, creator economy, SaaS or digital platforms is also a plus
Skills & Attributes:
Strong relationship-building andcommunicationskills
Commercial mindset with the ability to identifygrowthopportunities
Highly organized with strong attention to detail
Ability to handle sensitive client situations with professionalism and discretion
What’s in it for You
Competitive compensation package with potential for stock options.
Relocation opportunity to the Canary Islands (Tenerife) with a comprehensive relocation package
Ownership and autonomy to shape MAKE’scompliancevision from the ground up.
Collaborative, fast-paced startup culture - work directly with founders and seniorleadership.
The chance to definecompliancein one offintech’s most exciting frontiers - the Creator Economy.
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