Community Lead

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7imwca

ph3About Us /h3pAt WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide.
The future of work is here, and we're not just a part of that movement-we're leading it.
United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights.
Join us as we empower tomorrow's world at work.
/ph3Community Lead | Community /h3pAs a Community Lead , you are integral to the elevated member experience at your WeWork location.
You will report to your building each day and will be responsible for ensuring we meet our members' needs and maintain our WeWork global standards.
In addition, you'll ensure we deliver on our targets for an un-compromised member experience through curated events based on members' interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.
/ppDepending on the location you are assigned, you'll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients.
Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations.
/ppYour work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following: /ph3Membership Engagement Retention /h3ulliComplete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience.




/liliAnticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
/liliFollow up in person with all members who've submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative response in our member experience system, Medallia.
/liliFollow the model for issue resolution, utilizing the severity scale to determine the next steps.
Ensure the proposed solution fully meets the member's needs.
/liliReview all Medallia responses to understand areas of improvement and implement proactive changes, keeping member experience top of mind.
/liliSupport front desk coverage schedule as needed, ensuring there is consistent coverage during business hours.
/li /ulh3Move-In Move Out /h3ulliConduct pre-move-in meetings with all new accounts to ensure a successful move in.
/liliComplete the New Member Orientation process for all new accounts within the building.
/liliCurate new member on-boarding materials such as welcome member notes, FAQ guides, etc to provide on move-in day.
/liliConduct move out interviews to understand the departing members' overall experience.
/li /ulh3Events /h3ulliProvide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate Events team.
/liliSet up and host weekly social events that help to create a community within your location and execute value-driving events planned by the Events team when applicable in the building.




/liliDistribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters.
/liliEnsure building-specific operational requirements are met for each event (elevators, HVAC, etc).
/li /ulh3Building Operations and Management /h3ulliConduct morning walkthroughs to address any issues, escalating any recurring issues to your manager and/or relevant cross-functional teams.
/liliKnow and explain WeWork policies and procedures and communicate, inform, and update members on building issues via email, in person, or broadcast.
/liliManage the energy in the building ensuring music levels and activations are appropriate to the daypart and occasion.
/liliLiaise with in-building, third party cleaning companies to ensure space is kept up to standards.
/liliTrack, audit, and organize keys collected and distributed.
Manage keycard stock and request new inventory as needed.
/liliOversee Community responsibilities for Member companies in buildings where Community is not present which may include owning certain operational duties, liaising with Sales and Account Management, as well as supporting specific contractual agreements.
/li /ulh3Safety and Security /h3ulliReview and understand the role in the building management WeWork provided Emergency Action Plans.
/liliCreate incident reports as necessary, respond appropriately, escalating any medical emergency (injury or illness), and respond to instructions from Leadership regarding emergency situations or security alerts.
/li /ulh3Sales Support /h3ulliConduct building tours set up by the Sales team for VIPs or prospective members as needed.
/liliAlert appropriate contact on the Growth Team when a member gives notice of any desire to have a Growth related conversation (ex.
move-out requ /li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7imwca