Moncler E-Crm & Customer Engagement Coordinator

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7imxfy

ph3Overview /h3pWe are looking for a passionate and detail-oriented E-CRM Customer Engagement to join our E-CRM Customer Engagement team at the Global Headquarters in Milan, Italy.
You will play a key role in shaping the customer contact strategy, fostering long-term and meaningful relationships with our clients.
/ph3Your Impact /h3pAs a E-CRM Customer Engagement, you will play a pivotal role in driving seamless data-driven communication across multiple channels, ensuring and the adoption of best practices to maximize engagement and conversion.
/ph3Activities /h3ulliSupport the global contact strategy definition and deliver performance improvements ensuring channel effectiveness and conversion optimization /liliOrchestrate communication channels (email, SMS, push notifications) to drive digital engagement across multiple touchpoints /liliManage campaign reporting and analytics to drive improvements with a test, learn scale-up approach /liliEnsure a consistent and effective rollout of customer journeys across all channels (email, SMS, push notifications) to provide a seamless customer experience /liliActivate and test new digital channels to expand communication opportunities and improve customer reach /liliLead CRM project requirements definition, translating business needs into functional requirements and collaborating closely with IT and cross-functional teams to ensure successful implementation /liliManage technical developments and coordinate with IT/tech teams to ensure smooth integration and platform enhancements /li /ulh3Qualifications /h3pMinimum of 5 years of experience in CRM, digital marketing,



or clienteling roles /pulliStrong knowledge of multichannel communication (email, SMS, push notifications) and campaign management tools /liliSolid analytical skills with the ability to interpret campaign performance data and translate insights into actions /liliFamiliarity with marketing automation platforms, customer journey design, and A/B testing approaches /liliStrong project management skills with the ability to handle multiple priorities and deadlines /liliKnowledge of digital trends, customer engagement best practices, and competitive landscape /liliFluent in Italian and English /li /ulh3We Would Appreciate a Person Who Is /h3ulliA determined, agile, curious, engaging and creative approach to work /liliHighly organized and able to manage multiple tasks simultaneously /liliPrevious experience working in a middle-to-large sized company and collaborating with different teams is nice to have /liliAble to build meaningful relations across multiple departments, with a strong focus on team-work /li /ulh3Compensation Benefits /h3ulliApplication of CCNL Commercio /liliCompensation package range: from ****** to ****** ? gross.
/liliCompetitive Corporate Welfare Services /li /ulp"Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees." /p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7imxfy