Customer Success Engineer - Additive Manufacturing

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7imylw

ppAt Caracol, we're not just changing the game: we're redefining the rules of the manufacturing world and expanding the boundaries of what's possible.
/p pSince our foundation in Milan, Italy, in ****, we've been on a mission to revolutionize Advanced Manufacturing.
By pioneering cutting-edge technology, we tackle the most complex challenges across sectors – from aerospace to marine, from energy to design and architecture.
/p pOur solutions combine advanced robotics with additive manufacturing, enabling high-performance, large-scale production with unmatched efficiency and sustainability.
/p pCentral to our innovation are our flagship platforms Heron AM, for 3D printing of large-scale composite parts and Vipra AM, to produce large-scale metal components, and the Eidos Manufacturing Software Suite.
/p pWith Europe's largest LFAM production center, a facility in Austin, TX, and an office in Dubai, Caracol operates on a truly global scale where innovation, collaboration, and passion drive everything we do.
/p pJoin Caracol and be part of a diverse, talented team pushing the boundaries of additive manufacturing and shaping a more sustainable future!
/p pJOIN US ON THE JOURNEY TO BUILD BEYOND POSSIBLE /p h3Who we are looking for /h3 pAs a Customer Success Engineer, you will act as a trusted advisor in the post-sales phase, supporting customers in design, process, and software-related topics.
/p pIn this role, you will work at the intersection of customers and internal technical teams, supporting the effective adoption and use of Caracol's solutions.
You will be involved in day-to-day customer support activities, ensuring timely and high-quality assistance while helping customers maximize the value of our technologies and contributing to customer satisfaction, retention, and long-term success.




/p h3Few examples of responsibilities /h3 ul liAct as a key point of contact for customers in the post-sales phase, ensuring timely and effective support /li liSupport the resolution of technical issues related to applications, software, and manufacturing processes, coordinating with internal teams when needed /li liProvide consultative guidance on design workflows, processes, and software tools to drive effective adoption of Caracol's solutions /li liCollect and structure customer feedback, identifying recurring issues and opportunities for improvement /li liMonitor customer activity and engagement, contributing to a proactive and structured post-sales follow-up /li /ul h3Ideal Background /h3 ul liDegree in Mechanical Engineering, Industrial Engineering or a related field /li li2–3 years of experience in roles such as Application Engineer, Design Engineer, Customer Success, or Technical Support within industrial or manufacturing environments /li liSolid experience in industrial contexts; exposure to Additive Manufacturing is a plus /li liExperience in 3D modelling, with knowledge of Rhinoceros as a plus /li liGood understanding of design processes, software tools, and manufacturing workflows /li liStrong interpersonal and communication skills, with a customer-oriented mindset /li liFluency in English and Italian is mandatory /li /ul h3Other requirements /h3 ul liAvailability to travel occasionally to customer sites /li /ul h3What we offer: /h3 ul liSalary range: €******–€******, depending on experience /li liFlexible working hours and smartworking /li liOpportunity for career advancement /li liFriendly, international and innovative work environment /li liContinuous learning and development opportunities /li /ul pCaracol is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
/p pJoin us in shaping the future of Additive Manufacturing!
/p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7imylw